A $586 million settlement between the federal government and Western Union wiring service will refund those who were cheated out of their money because of … Fill out the form, including the serial number, amount of the money order, and any other information you have. If you lost money to a scammer whom you paid using Western Union anytime from Jan. 1, 2004, to Jan. 19, 2017, you can file a claim up until May 31, 2018, to get your money back. Should You not be satisfied with Our services under these Terms and Conditions You may make a complaint in writing to Us at the contact details published on https://www.westernunion.com/gb. 11.2. They also pretended to be family members in need of cash or law enforcement officers demanding payment. “Business Day” refers to a day that is not a Saturday or Sunday and on which banks are open for general business in England; c. "Card Issuer" refers to the issuer and the owner of a Bank Card; d. “EEA” refers to the European Economic Area; e. "Receiver" refers to the person named as the beneficiary of a money transfer Western Union® Online Service ; f. "Sender" refers to the person who initiated a money transfer through the Western Union® Online Service ; g. "Transaction" refers to a money transfer that You initiate through the Western Union® Online Service ; h. "Western Union", "We", "Our" or "Us" refers to Western Union International Bank GmbH, UK Branch and Western Union International Limited and in regard to Clause 9 of these Terms and Conditions and in references made (in whatever terms) to negligence or fraud also includes Western Union affiliates or agents insofar as these assume operations which otherwise would have to be performed by Western Union in order to provide the Western Union® Online Service ; i. " Do not reply to any emails telling you to apply for a refund or that ask you to provide personal information. Click here for Our Privacy Statement. 8.10. Please, you must ensure that your mailbox is safe enough to prevent package from being lost or stolen. Submit it with all available documents* showing you as purchaser, and the $30 USD nonrefundable processing fee to the address listed on the form, by fax 1-720-864-0477, or by email RMO@westernunion.com. Western Union will send SMS messages to a gateway for forwarding, however forwarding is the responsibility of third parties, and cannot be guaranteed. Applicable law prohibits money transmitters from doing business with certain individuals or countries; Western Union is required to screen all Transactions against lists of designated persons subject to sanctions imposed by the governments of the countries and territories in which We do business, including the US Treasury Department’s Office of Foreign Assets Control (OFAC), the European Union and the UK. Save to the extent You are liable under Item 8.2 or 8.4 for a Transaction not authorised by You, We will refund the Transaction amount to You promptly, but at the latest by the end of the Business Day following the day on which We were notified the Transaction concerned has not been authorised or otherwise became aware of the unauthorised Transaction. Transactional: These cookies enable account sign in/sign out, fraud detection and prevention as well as web stability. Simply select Your destination country, enter the amount to be transferred and click on “Calculate”. Print and fill out the Money Order Research Request form. If We do not make the funds available for collection by the Receiver within three Business Days from when You initiate a money transfer with Us and provide all the relevant information necessary for Us to give effect to the transfer, We will refund in the event of Your justified notice of rescission the amount of the money transfer plus all transfer fees paid (subject to statutory or regulatory restrictions). Based in Atlanta, Georgia, W D Adkins has been writing professionally since 2008. However, if your refund request is not made on the same day you will lose the charges (unless there was an error on Western Union's side or you were a victim of fraud, in which case you will receive a full refund). You must settle the basic amount of a money transfer plus Our fees with a Bank Card or from Your bank account (insofar as Western Union permits an account-based money transfer). We shall also have no claim against You for reimbursement of Our expenses. a. B. It is Your responsibility to keep Your password and Your username safe as well as all Transactions carried out using Your password or Your username. All currency is converted at Western Union’s then current rate of exchange. 3.1. We will have no liability to You under Item 8.1 or 8.6 if You do not let us know about an unauthorised or incorrectly executed Transaction within 13 months after the date of execution of the Transaction. 8.5. You are entitled to claim a refund of all fees and interest to the extent they have been charged or incurred in connection with an unexecuted or incorrectly executed Transaction. 1.2. At no moment in time is a framework agreement concluded between You and Us which obligates Us to execute individual and subsequent money transfers. NEVER SHARE YOUR PASSWORD WITH ANYBODY AND DO NOT WRITE IT DOWN ANYWHERE! d. Your Card Issuer does not authorise the use of Your Bank Card to pay for the Transaction and Our fees. The receipt is your proof of purchase, and it's much easier to get a refund if you have it. The $153 million is a portion of the money Western Union paid when it reached settlements with the FTC and Department of Justice and agreed to create a strong, anti-fraud program. This does not affect any other rights you may have. Western Union Refund Policy Review from Sydney, New South Wales Nov 03, 2015 @ Pissed Consumer 3.5. You can request a refund for a Western Union money order if it hasn't been used or received, or if it is lost, damaged or stolen. Adkins holds master's degrees in history and sociology from Georgia State University. REFUNDS: Subject to applicable law: (i) transactions may be canceled for a refund of the transfer amount, unless the funds have been picked up or deposited at the time WU receives Your written request; (ii) for certain services, excluding WU's bill payment and prepaid products and services, WU may provide a transfer fee refund if funds are not available within the specified timeframe; and (iii) WU may charge You a fee to refund … From time to time a money order may be lost, damaged, stolen, or you may change your mind about sending the money order. If your transaction has been paid and you wish to let Western Union know about your situation, you can file a claim with our fraud department at 0800 026 0309 or by using our online fraud claim form to file a fraud report. SOURCE: The Western Union Company . Western Union may charge additional fees associated with the use of an account for sending or receiving a money transfer. We are entitled to either partially or fully cease operating the Western Union Website or the Western Union® Online Service if circumstances that are beyond Our control compel Us to take such action and We consider it appropriate (“Events Outside Our Control”). Editor’s Note: This story has been updated to reflect a change in the refund deadline. 2.11. Further questions may be directed to the Western Union Remission Administrator by … Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. Unless required by applicable law, we do not assume any liability for: a. goods or services which You pay for using the Western Union® Online Service , and in particular their delivery; b. malfunctions in communication facilities over which We have no control; c. the loss of data or the delay in transmissions caused by using an Internet service provider or a browser or other software over which We have no control; d. the services provided by Your Card Issuer; e. computer viruses, spyware or malware originating from third parties; f. errors on the Western Union Website or with the Western Union® Online Service that are the result of incomplete or incorrect information that You or a third party provided; g. the unauthorised use or interception of information prior to reaching the Website; or. If you use our mobile services or platforms, we may ask your mobile provider to help us verify your identity. We will try Our best to deal with Your complaint at the first opportunity and We will send You a final response letter within 15 Business Days of receipt of Your complaint. RIGHT TO RESCIND OR CANCEL A MONEY TRANSFER. 1.1. We are entitled to amend Our Privacy Statement at any time. If you contacted Western Union via email, you will receive a confirmation email once your request has been processed. You’re in luck — Western Union will issue refunds even if you don’t have the original receipt. Take the form to be notarized. Western Union® Online Service offers money transfer services nationally and internationally. I got mail about getting a refund for money that I had been scammed for, it's for the Western Union remission, basically they are paying back people who were scammed thru WU in abt the last 15 years. IT IS IMPORTANT FOR YOU TO READ AND UNDERSTAND OUR TERMS AND CONDITIONS BEFORE YOU ACCEPT THEM. The Western Union Company Daniel Diaz, 720-332-5564 daniel.diaz@WesternUnion.com or David Liggett, 720-332-4119 8.1. Money transfers should be sent to a local (Receiver’s) currency account, otherwise the receiving institution (where the Receiver has his or her account) may convert the funds at its own exchange rate or may even reject the money transfer. The payment of funds to be collected will be made to the Receiver that Western Union or its agent deems entitled to receive the money following verification of the identification documents. You are exclusively entitled to display and save a copy of the pages of the Western Union Website for Your personal use. Western Union® Online Service " refers to money transfer services which We provide through the Western Union Website or its mobile application (“Western Union Mobile Application”); j. In exceptional circumstances, We will send You a holding reply within 15 business days specifying the deadline by which You will receive Our final response, being no later than 35 business days from the date of Your initial complaint. Follow the instructions to figure out the processing fee that is required. The Western Union® Online Service is offered in the UK by Western Union International Bank GmbH, UK Branch (WUIB) in cooperation with Western Union International Limited. 2.1. Our Terms and Conditions use the following definitions: a. Unfortunately, the process will take a bit of time and cost you some extra money. WU-G . Neither Western Union nor its agents will verify the address details of the Receiver. You are not entitled: (a) to use a robot, spider, scraper or any other automated programme to access the Western Union Website or the Western Union® Online Service, and/or (b) remove or modify information related to copyrights and trademarks or proprietary information published on the Western Union Website (or printed pages of the Website). At certain payment locations the Receiver may be asked to provide proof of his or her identity or answer a test question or both in order to receive the funds. 4.4. b. if We did not ensure that Our contact facilities were available to You for the purposes of making a notification under Item 4.5. This is the second round of payments related to the Western Union settlement. 2- On May 27, 2020 WU sent an email confirming payment for money transfer has been received and it will be availa Links to any Linked Site do not constitute an endorsement by Us or Our association with any third party resources or their contents. In these cases, You are liable for all losses caused by any unauthorised Transaction. 8.2. We may be liable to You where We fail to perform or incorrectly perform a Transaction that You authorise Us to perform unless it was due to Your fault. Victims from all over the world will be eligible to apply for a share of the refund pot, provided they sent a money transfer through Western Union between 1 January 2004 and 19 January 2017 to a fraudster. 2.2. Western Union calculates its rate of exchange based on commercially available interbank rates plus a margin. "Bank Card" refers to a Visa® or MasterCard® credit card, or a debit card; b. 2.7. You can file the claim online. (MTCN) is : [protected] Date of transactions: 05/20/2020 13:45:34 ET. Western Union review from Sydney, New South Wales rated 3.0/5.0 with Images: See below in regards to my cancelled transaction. If the Sender chooses a payment currency different from the national currency of the destination country, the payment currency chosen may not be available at all payment locations in that country, or may not be available in small enough denominations to pay all of the money transfer. If the Sender is sending the funds to one of these countries, the exchange rate noted above is only an estimate, and the actual exchange rate will be determined at the time of payment. 4.6. Western Union might charge you a fee to refund the transfer amount back to you if the receiver rejects your funds. Subject to statutory or regulatory requirements, We undertake to make funds available for collection by the Receiver at the latest at the end of the Business Day following the Business Day on which the funds were received (“Day of Receipt”) in the following cases: a. for any payment made in sterling to a Receiver in the UK; b. for any payment made in euro to a Receiver in the UK or the EEA; c. for any payment involving a single currency conversion, but only if the conversion is between sterling and euro and the payment is made in sterling or euro to a Receiver in the UK or in euro to a Receiver in the EEA. 11.1. The company admitted to criminally aiding and abetting wire fraud and to violations of the Bank Secrecy Act. If you don't have the serial number, you may not be able to get a refund. When exercising Your right of rescission prior to Our having paid out the funds to the Receiver, We will refund the amount of the transfer to You and do not charge any fees. Western Union is not responsible for technical malfunctions that occur outside of its proprietary systems. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. Other product, service or company designations appearing on the Website may be the trademarks of their respective owners. It's a good idea to record the serial number and amount of the money order as well, just in case anything happens to the receipt. Most exchange rates are adjusted several times daily in line with the relevant closing rates of global financial markets. Any liability We would otherwise owe to You under Item 8.6 is excluded if we are able to show the Transaction amount was received at the appropriate time by the payment service provider of the Receiver. This refund program is for people who used Western Union wire transfers to send money to scammers. Western Union money orders are a convenient way to send money almost anywhere in the world. The exchange rate for a money transfer is indicated to You at www.westernunion.com/gb after selecting the destination country in the “Send Money Online” field, entering the amount that You intend to transfer and clicking on “Calculate”. Initial Western Union complaints should be directed to their team directly. h. the unauthorised use of or unauthorised access to data in conjunction with Yourself or Your Transactions which We process unless such use or such access is the result of negligence on Our behalf. Its Data Processing Registration Number is 2111221. With Western Union, you can send money domestically, pay bills, check exchange rates *, track a transfer, make an international money transfer, and more – right from your smart phone. If the services provided on the Western Union Website or by the Western Union® Online Service should be interrupted for whatever reason (whether by Us, a third-party provider or in any other manner), We shall take adequate measures to keep the duration of this interruption as short as possible. The distribution is the first of a series of refunds Western Union has been compelled to issue following 2017 regulatory action levelled against it by the Federal Trade Commission (FTC). You consent to and acknowledge that We may forward any particulars about You and about the services that We provide to You if necessary to regulatory or government authorities or their bodies if: a. we are obligated by law to do so; or. b. we are of the opinion that such a disclosure may assist in the prevention of fraud, money laundering or other crimes. 8.3. You will receive a full refund including all payments and commissions (WU/MG) in 12 days. 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